How many contracts can you have with virgin

You can have up to five eligible numbers on one Family Plan subject to credit check. If you want to cancel one of your lines, this will be processed as normal.

Your other lines on the Family Plan will not be impacted, but your overall discount will reduce. Check service status. Get help. Sign in. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June and you will need to update it in order to access virginmedia.

Skip to main content. Keep in mind that your contract ending also means you can shop and compare elsewhere for a broadband deal that better suits you, if you so wish. Find broadband deals near you. We are currently writing to cable customers to transparently communicate these changes and we will continue to work tirelessly to ensure we deliver for our customers and keep them connected at a time when it has never been more important.

Our latest data shows that Virgin Media increases its out of contract monthly prices by more than any other broadband provider. Affected Virgin Media customers were initially able to cancel their contract for free and start looking elsewhere for a cheaper deal. This is in contrast with other providers, such as BT, Plusnet and EE, who have added an annual price increase of 3.

Virgin Media customers get 30 days from when they receive their notification of the increase to cancel their contract. So it should reassure you to know that it also means you can re-contract or switch to a new deal any time to avoid the price hike. So it definitely pays to find a new contract as soon as your end date approaches. We use cookies and similar technologies. You can use the settings below to accept all cookies which we recommend to give you the best experience or to enable specific categories of cookies as explained below.

As a result, you have a good chance of receiving the advertised average speed. If you do receive less for more than three consecutive days and Virgin cannot fix the problem within 30 days, you are entitled to cancel your contract without penalty.

If you find that you need to move house mid-contract, you can take your contract with you if Virgin Media services are available at your new address. If Virgin Media is not available, you may be expected to pay early disconnection fees. However, if the services are available but Virgin is unable to supply you for some reason, then you can cancel without penalty.

There are a number of behaviours that are deemed unacceptable for Virgin Media customers, which can result in Virgin terminating your service.

These include illegal activities such as publishing or transmitting illegal material including images of child abuse, committing fraud, illegally downloading copyright material such as films and music, deliberating releasing viruses and other illegal software to cause damage, attacking the Virgin Media network in any way, or sending abusive or defamatory messages. If you are found guilty of any of these behaviours, Virgin Media is entitled to suspend or terminate your service, or may contact the police or take legal action if necessary.

Virgin Media is obliged to protect your personal information but may use it in certain circumstances. This includes recording phone conversations you have with customer services, monitoring email and internet communications when required to by the authorities, or if a suspicion exists that fraudulent or illegal activity is taking place. When you sign up with Virgin Media you will be asked for your bank details so that a direct debit payment system can be set up.

Each month you will be billed for your services and the money will be taken directly from your bank account. If you do not wish to pay by direct debit you will be charged a handling fee.

Alternative accepted methods of payment include cash, cheque, debit or credit card. Once you set up your account online, you can view your monthly bill online. If you prefer to receive a paper bill you can request this in your online account, but you will be charged for it.

You can expect to receive your first bill approximately 16 days after you sign up, by which time your service will be live. Your first month of service commences on the day your service goes live and you will be billed monthly on that date thereafter.

If you are more than 31 days late paying your monthly bill then you will be issued with a fine. Late payments will also affect your credit rating which could prove a problem getting credit elsewhere. If you continue to not pay your bills, Virgin Media will terminate your service. You can only cancel all or part of your package at the end of your minimum term contract period, unless you are prepared to pay cancellation fees.

However, if you choose to add a TV service to your broadband mid-contract, this can be done, but will likely result in a new month contract. At this point, if you do nothing, your monthly price will rise to the amount stated on your contract.